| 1. ASSESS EXTENT OF HARDWARE/SOFTWARE FAILURE |
| The office is responsible for the troubleshooting and repair services for all ICT hardware technology, installation and configuration of software technology, data build-up and database administration, ICT asset protection and security, and the reliability and accessibility of the ICT infrastructure in general. |
| Service Details |
| OFFICE OR DIVISION | MANAGEMENT INFORMATION SYSTEM OFFICE | |
| CLASSIFICATION | SIMPLE | |
| TYPE OF TRANSACTION: |
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| WHO MAY AVAIL: | All LGU Employees with government issued IT equipment/devices |
| CHECKLIST OF REQUIREMENTS: | WHERE TO SECURE |
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| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Inform IT personnel | Assess hardware/software failure at the requesting office | None | 30 minutes (within LGU Premises) 2 hours (Outside NGC Building) | Admin Aide VI |
| 2. Sign and receive inspection report form | Prepare and sign inspection report form indicating necessary action to resolved the hardware/software failure Release inspection report form | None | 10 minutes | Admin Aide VI |
| TOTAL | NONE | 40 Minutes (within LGU Premises) 2 hours and 10 minutes (Outside NGC Building | ||