| 13. ADDRESSING COMPLAINTS ON ISSUED CITATION TICKET |
| A frontline service that addresses the complaints from any individual who had been issued with citation ticket by the deputized volunteer or apprehending officer. |
| Service Details |
| OFFICE OR DIVISION | MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES OFFICE | |
| CLASSIFICATION | SIMPLE | |
| TYPE OF TRANSACTION: |
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| WHO MAY AVAIL: | ALL PERSONS ISSUED WITH CITATION TICKETS WITHIN THE JURISDICTION OF MANOLO FORTICH |
| CHECKLIST OF REQUIREMENTS: | WHERE TO SECURE |
|---|---|
| One (1) pc original copy of Citation Ticket |
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Presents the citation ticket and airs concern | Assesses and verifies the concern | None | 5 minutes | EMS I/ Utility Foreman |
| 2. None | Discusses the concern with the client | None | 15 minutes | MENR Officer/ EMS I/ Utility Foreman |
| 3. None | Evaluates the concern | None | 5 minutes | MENR Officer |
| 4. Receives appropriate solution to the concern | Acts on the concern | None | 5 minutes | MENR Officer |
| TOTAL | None | 30 minutes | ||