Saturday, March 02, 2024

1. ASSESS EXTENT OF HARDWARE/SOFTWARE FAILURE

The office is responsible for the troubleshooting and repair services for all ICT hardware technology, installation and configuration of software technology, data build-up and database administration, ICT asset protection and security, and the reliability and accessibility of the ICT infrastructure in general.

Service Details

OFFICE OR DIVISION:

MANAGEMENT INFORMATION SYSTEM OFFICE

CLASSIFICATION:

SIMPLE

TYPE OF TRANSACTION:

G2G - Government to Government

WHO MAY AVAIL:

All LGU Employees with government issued IT equipment/devices

CHECKLIST OF REQUIREMENTS:

WHERE TO SECURE

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 . Inform IT personnel

1.1. Assess hardware/software failure at the requesting office

None

30 minutes (within LGU Premises) 2 hours (Outside NGC Building)

Admin Aide VI

2 . Sign and receive inspection report form

2.1. Prepare and sign inspection report form indicating necessary action to resolved the hardware/software failure Release inspection report form

None

10 minutes

Admin Aide VI

TOTAL

NONE

40 Minutes (within LGU Premises) 2 hours and 10 minutes (Outside NGC Building