Wednesday, April 24, 2024

13. ADDRESSING COMPLAINTS ON ISSUED CITATION TICKET

A frontline service that addresses the complaints from any individual who had been issued with citation ticket by the deputized volunteer or apprehending officer.

Service Details

OFFICE OR DIVISION:

MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES OFFICE

CLASSIFICATION:

SIMPLE

TYPE OF TRANSACTION:

G2C - Government to Citizen

WHO MAY AVAIL:

ALL PERSONS ISSUED WITH CITATION TICKETS WITHIN THE JURISDICTION OF MANOLO FORTICH

CHECKLIST OF REQUIREMENTS:

WHERE TO SECURE

One (1) pc original copy of Citation Ticket

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 . Presents the citation ticket and airs concern

1.1. Assesses and verifies the concern

None

5 minutes

EMS I/ Utility Foreman

2 . None

2.1. Discusses the concern with the client

None

15 minutes

MENR Officer/ EMS I/ Utility Foreman

3 . None

3.1. Evaluates the concern

None

5 minutes

MENR Officer

4 . Receives appropriate solution to the concern

4.1. Acts on the concern

None

5 minutes

MENR Officer

TOTAL

None

30 minutes